These Terms of Use ("Terms") govern your access to and use of the Centry Engine platform ("Service"), operated by CMHWorks, LLC ("Company", "we", "us", or "our").
1. Acceptance of Terms
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.
2. Use of the Service
You agree to use the Service only for lawful purposes and in accordance with all applicable laws and regulations. You shall not misuse the Service or attempt to interfere with its normal operation.
3. Accounts and Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or security breach.
4. Multi-Tenant Environment
The Service operates in a multi-tenant environment. Access to data is governed by role-based access control. You are responsible for ensuring your users comply with these controls.
5. Free Trial
New accounts begin with a free trial for the period stated at sign-up (no payment method required). During the trial you have full access to the Service. We will remind you before the trial ends. If you do not add a valid payment method and complete payment before the trial ends, your account is suspended as described in Section 6 — your data is retained during the retention window and no charge is made. Adding payment at any time converts the trial to a paid subscription with no interruption to your data or settings.
6. Fees, Payment, Suspension, and Data Retention
Paid features — including subscriptions, additional sites, full audits, and white-labeling — are billed at the prices shown at checkout. By completing a purchase you authorize us (and our payment processor) to charge your payment method for that purchase and, for recurring items, for each renewal term until the item is cancelled. Before each purchase you must confirm that you have read and agree to these Terms and our Privacy Policy.
Agency accounts. If your account is an agency, you are solely responsible for paying for all purchases and charges incurred anywhere within your account, including every client tenant you create and the users within those tenants. Only an account administrator may make purchases or change the subscription; users within an agency's tenants cannot incur charges on their own, and the agency remains responsible for all such fees.
Renewals and cancellation. Recurring purchases renew automatically until cancelled. You may cancel from your account; cancellation takes effect at the end of your paid term — access continues until then, you are not charged again, and you may undo the cancellation anytime before the term ends. Fees already paid for the current term are not refunded on cancellation; see Section 7.
Suspension, retention, and deletion. If your trial ends unpaid, a recurring charge fails through its grace period, or you cancel and your paid term ends, your account is suspended: operational services pause, but you can still sign in and manage billing, and your data is retained. If you add payment during the retention window, your account reactivates with no data loss. If the retention window lapses without payment, your operational data is permanently deleted in accordance with our Refund & Cancellation Policy; billing and legal records are retained as required. After deletion, resuming use of the Service requires a new subscription and prior data cannot be restored. The trial length, grace period, and retention window are set in our billing configuration and may change; the deletion date shown to you on your cancellation confirmation and in the accompanying email is the date we are held to.
7. Refunds and Cancellation
Our Refund & Cancellation Policy forms part of these Terms and is incorporated by reference. It states in full when fees are and are not refundable, how to cancel, and what happens to your data. This Section summarizes its principal terms; where this Section and that Policy differ, the Policy governs. Cancellation. You may cancel at any time, without giving a reason and without a cancellation fee. Cancellation takes effect at the end of your current billing cycle or prepaid term, and may be reversed at any point before that date.
Subscription fees are not prorated. A monthly subscription cancelled part-way through a billing cycle is not refunded for the unused remainder — the Service continues to the end of that cycle instead. Annual and other prepaid-term subscription fees are non-refundable in whole or in part, including where the Service is unused or only partially used.
Professional services are non-refundable once work has commenced. This includes consulting, assessments, compliance engagements, integrations, development, implementation and training. Work is deemed to have commenced on the earlier of the scheduled start date, the first hour recorded against the engagement, or the point at which we reserve named personnel or purchase materials for it. Deposits, retainers and mobilization fees are non-refundable from that point and are credited against the engagement fee. Cancellation before work commences is refunded, less any third-party costs already incurred and any documented preparation costs.
Third-party costs are non-refundable. These include domain registrations, SSL/TLS certificates, Microsoft licenses and subscriptions, Amazon Web Services charges, Microsoft Azure charges, Cloudflare charges, premium plugins and themes, and any other third-party software license, subscription, marketplace purchase or usage-based cloud charge procured for you. They are billed on the supplier's terms, which we cannot override. Where a supplier refunds or credits us, we pass through the amount actually received, less any non-recoverable processing fees.
Hosting. Newly provisioned hosting accounts carry a 30-day money-back guarantee on the hosting plan fee, measured from the date the account is first provisioned. The guarantee excludes the third-party costs listed above, together with migration services and software licenses, and does not apply to renewal fees, reinstated accounts, or plan changes on an existing account. Renewal hosting fees are non-refundable.
When we do refund. We will review a refund request and, where it is substantiated, issue a refund in the following circumstances: duplicate billing; billing errors, including a charge made after a validly submitted cancellation; accidental multiple purchases of the same order; and a failure to provision a paid service that is attributable solely to us. Requests must be made within 60 days of the charge. We acknowledge a request within 2 business days, communicate a decision within 10 business days of a complete request, and issue an approved refund within 10 business days of that decision, to the original payment method in the original currency. Service credits are not refunds. Where a service level agreement applies, credits under it are applied against future invoices and are the sole remedy for service level shortfalls.
Termination for cause. No refund or credit is available where we suspend or terminate the Service under Section 12.
Services purchased outside the Service. Where you purchase professional services, managed services, hosting or other offerings under a separate order form, statement of work or master services agreement, the terms of that document govern that engagement, and the Refund & Cancellation Policy governs anything it does not address.
8. Data Ownership
You retain ownership of all data you submit to the Service. We act as a processor of your data solely for the purpose of providing the Service.
9. Acceptable Use
You shall not:
- attempt to gain unauthorized access to systems or data
- interfere with system integrity or performance
- use the Service for unlawful or harmful activities
10. Availability
We strive to provide reliable access but do not guarantee uninterrupted or error-free service.
11. Limitation of Liability
To the maximum extent permitted by law, CMHWorks, LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Service.
12. Termination
We may suspend or terminate access to the Service at our discretion, including for violations of these Terms. Where we do so for fraud, abuse, a security threat, unlawful activity or a material breach of these Terms, no refund or credit is provided and any outstanding fees for the remainder of your term become immediately due.
13. Changes to Terms
We may update these Terms at any time. Continued use of the Service constitutes acceptance of the updated Terms.
14. Contact
[email protected]