Trust and Security

Through any one of four channels: self-service in your Centry portal, a support ticket at Account → Support, an email to [email protected], or your account representative. The portal is fastest and shows your exact end-of-service and data-deletion dates before you confirm. The request must come from an account owner, administrator or authorised signatory. Centry confirms every cancellation in writing. Mentioning it informally, or removing your payment card, does not count as cancelling and does not stop billing. You can undo a cancellation any time before your end date.

In four situations: duplicate billing, billing errors, accidental multiple purchases, and a provisioning failure caused solely by Centry. Ask within 60 days of the charge. Centry acknowledges within 2 business days, decides within 10 business days of a complete request, and issues approved refunds within 10 business days of the decision, to the original payment method. Centry does not prorate: cancelling mid-cycle stops future billing but does not refund the period already paid for - you keep the service instead.

Your account is suspended, not deleted. Services stop, but you can still log in and manage billing, and your data is kept intact - paying at any point before deletion fully reactivates the account with zero data loss, usually within seconds. You then have a 30-day grace window, with reminders at 7 days and 1 day, after which Centry permanently purges your operational data. Deletion is irreversible: returning later means a new, empty account. Centry states your exact deletion date on the cancellation confirmation and in the confirmation email, and that date is the commitment. Export before your end date using the tools in the portal - they stay reachable during suspension. Billing and legal records are kept as long as law, tax, accounting, security or audit obligations require.

Subscription fees for a period already started - monthly fees are not prorated and annual fees are non-refundable once the term begins. Professional services once work has commenced, including consulting, assessments, compliance engagements, integrations, development, implementation and training, along with deposits and retainers. Renewal hosting fees. Third-party costs always: domain registrations, SSL certificates, Microsoft licences, AWS, Azure and Cloudflare charges, premium plugins and themes, and other third-party subscriptions. And anything terminated for fraud, abuse, security threats, illegal activity or a material breach of the Terms of Service.

Between your cancellation and your end date nothing changes - full access continues and you can undo the cancellation. On your end date services stop and no further charges are made, and the account is suspended rather than deleted: login and billing stay available and your data stays intact. For the following 30 days a payment reactivates everything with zero data loss. After the grace window Centry permanently purges your operational data, and returning means starting fresh. Your domains remain yours to transfer out, and professional services deliverables completed and paid for are handed over as at the cancellation date.